Role and Future of HR in Digitalization and AI

Today’s workplace is unlike the ones before it. Advancements in technology have brought with them greater agility within the workplace and its evident that the traditional employment model and environment are evolving. Additionally, new expectation from employees force companies to reevaluate their own digital leadership and the kinds of upskilling opportunities they provide.

As we settle into the age of automation, robotics and AI in the workplace, the combination of tech advancements and employee expectations will ultimately help to push organizations to fully embrace the changing workplace in a post-digital world. The job market will include larger numbers of contractors and part time workers and a redefinition of employment from “employee” to contributor.

To accommodate this shift companies, need to place greater emphasis on tools like onboarding and collaboration materials to make sure agile workers get up to speed quickly with new projects. Companies also need to spend time determining exactly where agile workers fit in best with their workforce planning strategy. All of this requires HR to boldly rewrite how organizations operate. The agile workforce is truly an agent for change, planting the seed for organizations to embrace new technologies and to help their employees prepare for an AI-driven future.

“There’s never been a better time to be in HR, but the demands are high – we need to reskill ourselves,” says HR veteran Eva Sage-Gavin, senior managing director of Accenture’s talent and organization practice.